Resolving any Problems you may experience
Our approach is to be as fair as possible and we will always do what is in the best interest of the customer.
If, on receipt of your goods, you find there is a problem, please do contact us immediately via telephone (UK 0845 304 5070 Overseas +44 1242 679379) or via email firstname.lastname@example.org and we will always do our very best to help.
Please ensure you are happy with our terms and conditions which covers this is section 6.
Returns of Scores
We do ask for returned goods to be in a pristine condition so that they can be resold.
In the event that the wrong edition of vocal score has been ordered, we are happy to make an exchange. Likewise, if there is something wrong with your score (unfortunately mistakes can occur at the printing press- such as the odd blank page or smudge) we are happy to receive the returned score and offer a complete refund or exchange.
As damaged scores cannot be resold, we kindly ask customers to package up scores for return with care. Larger scores can be returned in Jiffy bags, but please be careful not to damage the cover at its corners. Spiral bound scores are particularly delicate in transit and may require a layer of soft wrapping inside the parcel. Small paper scores are best sandwiched between two pieces of stiff cardboard and wrapped tightly. Please do not attach paper clips and this can permanently mark pages.
Many thanks for your custom and support, from all of us at Music Dynamics and ChoraLine.